Perfect Extension to connect your weabsite to Magento 2.4. knowing that very few extension companies have this module for the 2.4. It works perfectly and very easy to install as well :) Even Zendesk is not able to provide a proper extension for their product. I recommend Magefan, and the support is awesome. Cheers. David
It seems that only Magento 2 website visitors benefit from the Zendesk Chat getting the information they need since it is you who provides it. But, there are different ways you could use the information from the chat. Magento 2 Zendesk Chat extension pulls out Users’ Names, Emails, and Phone Numbers once they are logged in and decide to chat with you. This way you can surf the Zendesk history and contact your customer to ask for a review, provide the follow-up information, or check if the solution you offer worked. Now you don't need to spend more time looking up the customer before answering. It's all there.
There is no need for your Magento 2 store customers to wait longer or even leave not getting a chance to chat with the company representative. Zendesk Chat allows customer service representatives to manage multiple chats at the same time and move freely from one to another so that your customers receive fast support out of turn.
Unless your Magento 2 store provides the 24/7 support there would be some messages you’ll miss not being able to answer. Fortunately, there is no chance you’re not going to provide support to those customers since there is the Offline Messaging feature in Zopim Chat. All messages that you receive while logged out will automatically be sent to the email you assign to your Zendesk account.
In order to learn more about customers on your website, you have to constantly analyze the information. Zopim chat provides you with the chat statistics, history, and other settings to help monitor customer trends&tendencies. You can use that information to improve your chat management and ensure the best support for your Magento 2 store visitors.
Zendesk Chat extension — is the integration extension that allows you to embed a chat script to your Magento 2 store with no influence on the website speed. It also allows you to pull out customer information, so you know who you are chatting with to provide a more personalized experience.
Want to make your Zendesk chat even more convenient for both you and your customers?
What is Zendesk?
Zendesk is a help desk management tool that offers multiple customizable solutions for better customer service. It allows you to build a knowledge base, customer service portals and streamline online communications.
What Zendesk features does your extension offer?
Magento 2 Zendesk Chat Extension is an integration extension between Zendesk and Magento that allows you to implement Zendesk chat that loads faster. The features and options of the chat depend on the plan selected in your Zendesk account.
Does Zendesk Chat load faster on mobile?
Yes, the extension optimizes chat loading speed on mobile so the chat script doesn’t cause any delays.
Can I install your Magento 2 Zendesk Chat module via the composer?
Yes, you can. All our modules can be installed via the composer. Once you purchase the extension, you receive keys to the private Magefan composer repository and find the composer installation commands available in the "My Downloads" section.